Refund policy

Effective 15 October 2026. These terms apply to new orders from this date. Earlier purchases keep the terms agreed when ordered.

Returns, cancellations and refunds

This policy covers online parts orders from Scooter Narcotics. Contact us with your order number, part number and reason before returning anything. We will provide the return instructions and address.

Cancel within 24 hours

Request cancellation within 24 hours of placing your order for a full refund if it has not been dispatched. The exception is a special purchase or custom job that you expressly asked us to commit to earlier after being told it could not be cancelled. If an item has already shipped, the return procedure applies.

After 24 hours, contact us immediately. If we can stop an undispatched standard order, an approved change-of-mind cancellation carries a 10% restocking/cancellation fee on the cancelled item price after discounts. If procurement cannot be stopped, we will explain the position; eligible standard catalogue goods may still be returned after delivery. We do not charge both a cancellation fee and a return restocking fee for the same item.

14-day change-of-mind returns

Request a return within 14 calendar days of delivery or collection. Eligible goods must be unused, uninstalled, unmodified, undamaged and complete, including their original packaging, labels, instructions and accessories. After approval, send them back within 14 calendar days of the return instructions using a trackable service.

Approved change-of-mind returns carry a 10% restocking fee on the returned item price after discounts. Return delivery is at your expense. Original delivery charges and import charges paid to third parties are not refunded for a change of mind. We will explain the refund calculation and any actual return charges before you send the item.

Special orders and custom goods

A standard catalogue part sourced after payment remains subject to the return rules above. Custom-made, personalised, machined or specially configured goods are excluded from change-of-mind returns only when that exclusion was clearly disclosed before payment. Once an expressly approved non-cancellable supplier commitment or custom work has started, a change-of-mind cancellation may not be possible.

If we cannot supply an item, we will refund the unfulfilled item and its attributable delivery charges without a restocking fee. If a supplier reports a lead time beyond two weeks or a material change to an agreed estimate, we will give you the revised timing and the choice to proceed or receive a refund before making a new non-cancellable commitment. Silence is not approval.

Incorrect, damaged or defective goods

Tell us promptly and, where safe, stop installing or using the item. Keep the packaging and send photos, the part number and a description of the issue. We will assess the problem and arrange the appropriate repair, replacement, price reduction or refund. Where we supplied a wrong or defective item and a return is necessary, we will arrange or cover reasonable return costs. No change-of-mind fee applies.

Manufacturer warranty conditions vary by part and are additional to applicable legal rights. Wear, misuse, accidental damage and incorrect installation are assessed separately from a manufacturing defect. Installation alone does not remove rights for a genuine defect. Contact us before arranging paid diagnostics or third-party repairs so costs and next steps can be agreed.

Fitment and exchanges

Check the exact SKU, model year, engine generation, dimensions and installation conditions before ordering. A broad scooter family match is not an exact fitment guarantee. If our recommendation or description was wrong, contact us for a remedy. If you chose an otherwise correctly described part that does not suit your scooter, the change-of-mind rules apply. Exchanges depend on availability and any agreed price difference.

Workshop bookings

Cancel at least 24 hours before your appointment for a refund of the booking payment. Within 24 hours, one free reschedule is available. A no-show is not refundable unless required by law or otherwise agreed. If we cancel and you do not want to reschedule, we refund work not performed. Authorised servicing, diagnosis, installation or custom work already completed is not refundable solely for a change of mind. Report workmanship concerns promptly so we can assess and resolve them.

Refund processing

We notify you after reviewing the request and inspecting goods where necessary. Approved refunds are initiated to the original payment method within 10 business days; your payment provider may take additional time. Any different refund method must be agreed with you. Separate written dealer or wholesale terms will be identified on the quotation or order confirmation.

Nothing here excludes rights or remedies that cannot be excluded under applicable law, including Singapore consumer rights for defective, incorrect or misdescribed goods. Change-of-mind deadlines, fees and exclusions do not limit those rights.

Scooter Narcotics Pte Ltd · UEN 202101197N
60 Jalan Lam Huat, #04-28, Singapore 737869
Email: mark@scooternarcotics.com
WhatsApp: +65 8687 8551